May 18, 2007

Jiffy Lube (8655 SW Barbur Blvd.)

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I have had REALLY bad car karma lately. Last week, someone rear-ended my car while trying to parallel park on the hill in front of my house and my car started sputtering and dying while I was on the freeway. Tonight I got a flat tire. Jiffy Lube is my shining light of positive vibes this week, shining through all the badness hanging around my car.

I took my car to the dealership to find out why it was sputtering. Water in the spark plug tubes. Caused most likely by someone cleaning the engine out. That happened about a month and a half ago when I got my oil changed and my engine flushed at Jiffy Lube.

I called Jiffy Lube and explained what happened. In less than 24 hours, I had spoken to the regional manager, who, without any prodding from me, offered to pay for all of my repairs and refund the money for my oil change and the engine flush. It turns out to be about $300. The manager told me that he couldn't verify one way or the other if they caused the damage, but that it wasn't worth losing a customer over. He just got my business for life.

Now if I can just get that insurance claim settled with the guy that hit my car. And get to Les Schwab in the morning on my spare. Then I will be SET.